Frequently asked questions
Do I need to already use Zoho or a CRM?
No. We start from your process and the tools you have, or help you choose.
What exactly is an AI agent?
Software that reads a message, understands what's needed, uses your tools to do it and hands off to a person when it isn't sure. It's more than a chatbot because it takes actions in your systems.
How fast will I see something working?
The prototype is a small version that already works, in days. Full rollout depends on scope; the date goes in your proposal.
Will an agent replace my team?
It takes the repetitive work off their plate. People stay in charge and decide what needs a person.
What if the agent gets something wrong?
Agents follow your rules and your files, and we test them with real cases before launch. When money, legal risk or a customer's trust is involved, the agent drafts and a person approves. We monitor and adjust every month.
Which channels can an agent use?
WhatsApp, Instagram, Messenger, web chat, email, SMS and voice, depending on your plan and use case.
Which AI models do you use?
We choose per task among the major providers (OpenAI, Anthropic, Google and others), based on quality, speed and cost. You don't need to pick.
What does it cost?
See Packages. Setup is a one-time fee; the monthly service covers monitoring and adjustments. Usage costs from providers are passed through at cost or included up to a cap, and your proposal says which.
What's the difference between the free call and the audit?
The free call is a 30-minute conversation to see if we're a good fit. The audit is a paid, one-week piece of work: we study how your team works, measure it and hand you a written plan. It starts at $1,000, it's yours to keep, and if you build with us within 30 days, part of it is credited toward setup.
Who owns my data?
You do. The agents work with your accounts and your systems. If we stop working together, everything stays with you and we hand over the configuration.
Do you work with regulated industries?
We can, with a person in the loop and a clear agreement on data. Tell us at the start, and we'll say what we can and can't do.
Do you offer support in Spanish?
Yes. Agents, documentation and support in English and Spanish.
Where is my data?
In the platforms you already use (your CRM, your WhatsApp, your email) and with the AI providers we choose together. We tell you which ones before we build.
Shall we start with one process?
Thirty minutes. We'll find the one process worth automating first.
Book a discovery call